Business Communication Systems (AT&T)

Pat Russo who is president of BCN has great leadership to  cohere employees.

                                                      
















She didn't care about the rank of employees, and she encouraged them to propose the solutions and personal ideas. By doing so, she could collect many perspectives and information. It helped to rebuilt the organization.

Her personal sacrifice was remarkable.
Getting information from every employees, she set a line at her home and received the call at anytime.
Also, when she could't take a call, she surely called back.

Noted above was the most impressive action for me.

As author said, showing personal example is important to catch the members' attention.
Before giving order to employees, leaders need to practice by themselves.

Using these strategy, finally she succeeded in remake company.


Don't care about rank!
Give visible personal example!